Your files
You don't need an account to get your downloads — but here's where to look if something's gone missing.
Downloads arrive by email
Every order sends a download link to the address used at checkout, and the same link appears on the confirmation screen. There is no account to set up and nothing to log into.
If something's missing
- Read the downloads guide
The email never arrived
Usually promotions, spam, or a typo in the checkout address.
- Contact us
I need the files re-sent
Send us your order number and we'll resend them by hand.
- Read the printing guide
It printed at the wrong size
Almost always the scale setting, or A4 vs US Letter.
Order history
Past orders and receipts live in the Shopify customer portal.
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