Refund policy

The short version

If a file does not work, is not what the page described, or you simply cannot get on with it, tell us within 30 days and we will refund you in full. You do not need to give a reason.

Why we do this when most download shops do not

Most shops selling digital files refuse refunds outright, on the grounds that a file cannot be returned. That is true, and it is also a way of making the customer carry all of the risk. We would rather carry it. In practice very few people ask, and most who do turn out to have needed a different paper size.

Your statutory rights, and why this is simpler

Buying from the EU, the EEA or the UK gives you a 14-day right to withdraw from most distance purchases. Digital content is a special case: that right normally ends the moment the download begins, provided you agreed to immediate delivery.

We have chosen not to rely on that. Thirty days is longer than the statutory period and applies whether or not you downloaded the file, so you never have to work out which rule covers you. Nothing here removes a right you would otherwise have.

Before you ask, one minute of triage

Technical problems are usually solvable in a minute, and you keep the file either way. If it never arrived, the downloads guide covers the usual causes — almost always a promotions folder or a typo at checkout. If it printed at the wrong size, the printing guide covers scaling, which fixes most print complaints. If neither helps, we still refund you.

How to ask

Email us from the address you used at checkout, or use the contact form, and include your order number. You do not need to explain yourself. If you would like to say what did not work we will read it, because that is how the pages get better, but it is not a condition of the refund.

What happens next

• We reply within two working days, usually sooner.
• The refund goes back to the original payment method through Shopify.
• Your bank decides how quickly it lands. Five to ten working days is typical, and that part is outside our control.
• You keep the files. We are not going to ask you to prove you deleted something we have no way of checking.

Bundles

Bundles are refunded as a set rather than page by page. The discount applies to the whole set, so refunding one item would leave the rest priced as though it were still a bundle. If only part of a set is the problem, tell us and we will sort out something sensible.

After 30 days

We will still read your email and still help with anything technical, but we may not refund. If a file is later revised, the new version goes to everyone who already bought it, so an update is never a reason to buy the same thing twice.

Getting in touch

Contact us about anything on this page. If we have got something wrong, saying so plainly gets it fixed fastest.